Island Support Centre

Standard Business Hours: Monday-Friday, 9am-5pm EST.

Managed Services: Please refer to your SLA. If you have a support contract, please log onto to the portal and created a ticket.


To speak to a Support Engineer, please call 905-695-9129. If you must leave a message, or for after-hours support, please leave your name, site and call-back number. A description of the problem and identification of the malfunctioning device(s) would also be helpful.


The best way to initiate a support call is to log onto the portal and submit a support ticket online. Our support staff will automatically be notified. If you are not on a contract, please email